About Us
At CIX, we believe in investment—and there is no greater investment than the people who work with us.
Our Vision
Our vision is to be a globalized house of brands organization, which builds sustainable business relationships with our customers supplying them with their best requirements of the Egyptian fresh fruits and vegetables.
Our Mission
CIX is committed to delivering high-quality Egyptian fruits and vegetables to worldwide markets with the desired criteria and market preferences for each customer and according to the different governmental legislation and protocols. So, we are up to date with the market requirements and dynamics, professionally controlling the documentary processes.
We take care of our products starting from the farm till reaching our customers in the best conditions as if they are just picked and in line with the international standards.
Contact us, and one of our highly-trained customer service representatives will meet with you to discuss your particular needs, either on your premises or in a manner most convenient to you.
Our customer service representatives work hand-in-hand with an account manager who oversees your account. They ensure every specification you require is met—whether you require particular products from a particular location, or whether you need a small order or multiple containers; one item, or the more than five hundred we offer. We thrive on receiving your feedback, and so we are always happy to hear how we can make our service better for you in the future.
Once you have placed your order, it is immediately tracked on our comprehensive order logging system. What this means in practice is that our operations and logistics teams instantly prepare for the delivery of your order, assigning room in our cold storage facilities and in our delivery fleet.
With our strict attention to quality assurance, our produce arrives fresh and in perfect quality. And, after a final rigorous assessment by our quality control professionals, we dispatch it to you shortly afterwards.
We deliver your produce within hours of its arrival, as with our huge fleet we are able to deliver several times a day, whether day or night. Our fleet is monitored by satellite, meaning that we can check at any time to see exactly where your order is, 24/7. And, there is always someone available who is responsible for your account, should you need to call or email. We deliver on time and to the place you specify.
Once you have received your order, your account manager will follow up and address any outstanding issues or queries you might have, and deal promptly with them so you do not have to face any inconvenience. If you require advice or help with display or care of your order, we will be only too happy to assist you, as we have merchandising specialists who are at your service.
